BOOKING TERMS AND CONDITIONS


'Internet Rate' Terms and Condtions:

Only bookings made with a credit/debit card guarantee will be confirmed.

The card will be authorised prior to arrival. If the card cannot be authorised, will be charge for the first night for each room reserved. Booking may not be honoured if the card is unable to be authorised/charged or invalid.

Our Cancellation Policy is 48 hours prior to arrival by 11:00am.

All cancellations should be confirmed to us in writing by fax or email and should be received before 11:00am, 2 days before arrival date. Cancellation requests received thereafter will be subject to first night's accommodation charge at the confirmed rate for each room reserved.

PLEASE NOTE RATES ARE NON COMMISSIONABLE.

'Advance Rate' Terms and Condtions:

When we receive the 'Advance Rate' booking, the total amount of each room will be charged in full to your credit/debit card on the same day the reservation is made.

'Advance Rate' bookings are NON CANCELLABLE, NON REFUNDABLE and NON EXCHANGEABLE.

'Advance Rate' bookings are not commissionable and not available for agents, groups or tour operators.

Credit/Debit Card Guarantee and Payment Terms and Condtions:

The card and cardholder must be present upon arrival with ID for verification. If the credit/debit card cannot be produced, alternatively a second payment can be made at Check-In by a different method and the original card will be refunded.

If the card and cardholder will not be present, or if the cardholder has made the reservation on behalf of someone else, the hotel will require written authorisation:

Copy of the front and back of the card.

Copy of ID if the back of the card does NOT have the card holders' signature.

 




68-76 Belgrave Rd
Victoria, London SW1V 2BP

+44 20 7834 2738

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